khel88 Privacy Policy

1. Introduction

khel88 ("we", "us", "the Platform") is committed to protecting the personal information of every individual who visits or registers on the khel88.bet website. This Privacy Policy ("Policy") describes the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, how long we retain it, and the rights available to you as a data subject.

This Policy applies to all data collected through the khel88 website, including registration forms, deposit and withdrawal transactions, live betting and casino activity, customer support interactions, and any other point of contact between you and the khel88 platform. It does not apply to third-party websites or services that may be referenced or linked from our platform.

We encourage you to read this Policy in full alongside our Terms & Conditions. Together, these documents define the full relationship between you and khel88.

2. Data We Collect

When you interact with the khel88 platform, we may collect the following categories of personal data:

2.1 Registration Data

When you create a khel88 account, we collect your full legal name, date of birth, registered mobile number, and any other information you provide during the sign-up process. This information is required to create and maintain your account and to verify that you meet the 21+ age requirement.

2.2 Identity Verification Data

To comply with anti-money-laundering obligations and to protect the integrity of the platform, we may request copies of government-issued photo identification (such as a National Identity Card or passport) and proof of your registered payment method. These documents are processed and stored securely and are used exclusively for verification purposes.

2.3 Financial Transaction Data

We record all deposit and withdrawal transactions made through your khel88 account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers. This data is retained for accounting, fraud prevention, and regulatory compliance purposes.

2.4 Betting and Gaming Activity Data

We collect records of all bets placed, games played, wagers settled, bonuses claimed, and outcomes recorded on your account. This data is used to manage your account, settle disputes, detect irregular play patterns, and improve our product offering.

2.5 Technical and Device Data

When you access khel88, our systems automatically record certain technical information including your IP address, device type, operating system, browser type and version, session duration, pages visited, and referring URLs. This data is collected via standard web server logs and analytics tools and is used to maintain platform security, diagnose technical issues, and understand how Members use the site.

2.6 Communications Data

If you contact khel88 support via email or live chat, we retain records of that correspondence including the content of your messages, the date and time of contact, and any resolutions provided. This data is used to manage your support enquiry and to improve our customer service quality.

2.7 Marketing Preferences

Where you have opted in to receive promotional communications from khel88, we retain your contact preferences and the history of marketing messages sent to you. You may update or withdraw your marketing consent at any time by contacting support.

3. How We Use Your Data

khel88 processes personal data only for lawful purposes. The primary grounds on which we rely are: (a) performance of a contract — processing necessary to provide the platform services you have registered for; (b) legitimate interests — processing necessary for fraud prevention, platform security, and business analytics; and (c) legal obligation — processing required to comply with applicable law.

Specifically, your personal data is used to:

• Create, manage, and maintain your khel88 account.
• Verify your identity and confirm that you meet the 21+ age requirement.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels.
• Settle bets, award bonuses, and manage promotional eligibility.
• Detect, investigate, and prevent fraud, money laundering, and platform abuse.
• Respond to your support enquiries and resolve disputes.
• Send transactional notifications regarding your account activity.
• Send promotional communications where you have provided explicit consent.
• Analyse platform usage patterns to improve product features and user experience.
• Comply with applicable legal and regulatory obligations.

khel88 does not use automated decision-making processes (including profiling) that produce legal or similarly significant effects on individual Members without human review.

4. Data Sharing and Third Parties

4.1 Payment Processors

To facilitate deposits and withdrawals, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners are bound by their own data protection obligations and are authorised to process your data only for the purpose of executing the specific transaction.

4.2 Identity Verification Services

Where required for Know Your Customer (KYC) compliance, we may engage third-party identity verification service providers to validate documents submitted by Members. These providers process your data under strict contractual obligations and are not permitted to use it for any purpose beyond verification.

4.3 Game Content Providers

Our casino and slot games are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game rounds played and bet amounts) for settlement and auditing purposes. They do not receive your name, mobile number, or financial account details.

4.4 Legal and Regulatory Disclosure

khel88 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are compelled to do so by applicable law or a valid legal order. We will notify the affected Member of any such disclosure to the extent permitted by law.

4.5 No Sale of Personal Data

khel88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any data shared with third parties is limited to what is strictly necessary for the operational purposes described in this Policy.

5. Cookies and Tracking Technologies

The khel88 platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. Cookies are small text files stored on your device when you visit a website. We use the following categories of cookies:

You may manage or withdraw your cookie consent at any time through your browser settings. Disabling essential cookies will impair the functionality of the khel88 platform.

6. Data Retention

khel88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for a minimum of five years following the completion of the KYC process or account closure, whichever is later.
• Support correspondence: Retained for three years from the date of the last interaction, unless the matter relates to an unresolved dispute or legal proceeding.
• Marketing data: Retained for as long as you maintain an active marketing consent, and deleted within 90 days of consent withdrawal.
• Technical logs: Retained for up to 12 months for security and diagnostic purposes, then deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

7. Data Security

khel88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal data, including identity documents and financial records, at rest.
• Strict access controls ensuring that only authorised personnel can access Member data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of platform infrastructure.
• Multi-factor authentication requirements for internal administrative access to Member data systems.
• Incident response procedures to detect, contain, and notify in the event of a data breach.

While khel88 takes all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your khel88 account and to log out after each session, particularly on shared devices.

8. Your Rights as a Data Subject

As a Member of the khel88 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days.

8.1 Right of Access

You have the right to request a copy of all personal data that khel88 holds about you, along with information about the purposes for which it is processed and the parties with whom it has been shared.

8.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.

8.3 Right to Erasure

In certain circumstances, you have the right to request that khel88 delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain transaction records for a minimum period under anti-money-laundering law, and such records cannot be erased on request during that retention period.

8.4 Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.

8.5 Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

8.6 Right to Object

You have the right to object to the processing of your personal data where khel88 relies on legitimate interests as the legal basis for processing, including processing for direct marketing purposes. We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds that override your interests.

8.7 Right to Withdraw Consent

Where processing is based on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9. Children and Minors

The khel88 platform is strictly intended for individuals aged 21 years and older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the platform, please notify us immediately at [email protected].

10. International Data Transfers

Some of the third-party service providers engaged by khel88 — including game content studios and analytics platforms — may process data in jurisdictions outside of Bangladesh. Where such transfers occur, khel88 ensures that adequate contractual protections are in place to maintain the same standard of data protection that applies within Bangladesh, including standard contractual clauses or equivalent mechanisms where appropriate.

11. Changes to This Privacy Policy

khel88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be published at khel88.bet/privacy-policy with an updated "Last Updated" date. Where changes are significant, we may notify registered Members via their registered mobile number or email address. Continued use of the platform following publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how khel88 handles your personal data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way khel88 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Data enquiries contact: [email protected]

All formal data subject requests will be acknowledged within 5 business days and responded to in full within 30 days of receipt.